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Our 99.5% Uptime
Guarantee
Unlike other
providers who claim to offer an uptime guarantee, we offer a true
uptime guarantee policy with compensation for failure. While most
hosting companies have vague to no information on monitoring
information, calculation on their uptime statistics, and possible
compensation, we spell out our responsibilities for our clients with
respect to uptime.
Network
CTS' Data Center uses only redundant Cisco components to eliminate
any single point of failure. Our network is multi-homed through
redundant high-speed carriers providing fast, connectivity to our
servers. Our Data Center is loaded with redundant HVAC, Battery Power
and Generators to ensure uptime to each of our customers.
Support
Guarantee
CTS guarantees that an open trouble ticket or email sent to
support will be addressed within 4 hours from the time of arrival.
Support issues not resolved within that time limit will be granted 10%
off monthly charges for that account.
Compensation For Uptime Failure
A guarantee is only as good as the issuer. Some providers
guarantee the uptime, but offer no compensation for failure. Because
we can stand behind our guarantee, we provide our clients with a 10 %
discount for the month in which we fail to meet our 99.5% uptime
guarantee. Simply put, if a client hosted on one of our virtual
servers registers less than 99.5% for the month, then at the end of
the month the client will receive a 10% discount for that month.
24 Hour
Setup Guarantee
CTS guarantees
you will be up and running within 24 Hours from the time we receive
your payment. Often times we have you running in minutes. Should we
fail to meet this time frame, we will waive your setup fee. If you
plan does not include a setup fee, we will credit you for 1/2 month of
your basic service. It's that easy!
Compensation For Setup Failure
Guarantee adjustments are issued in the form of service credits.
Credit will be applied to your account within 5 business days from the
point of failure discovery. Our setup guarantee is valid only on
accounts ordered during normal business days/hours. Payments are not
100% automated as we like to give you control of your funding options.
Account creations begin once we receive your payment,
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